We are committed to providing high-quality wellness products that are carefully selected and inspected before shipping. Due to the nature of international logistics and hygiene standards, we do not accept returns or exchanges once products are delivered.
Check Your Package Within 24 Hours
To be eligible for any refund or replacement, you must inspect your order and report any issues within 24 hours of delivery. Claims submitted after this period may not be accepted. Please provide clear photo or video evidence when reporting a problem.
Compensation Options
- Wrong or damaged item (non-packaging issues): Up to 100% refund or one-time free reshipment
- We reserve the right to determine the appropriate solution based on the severity of the issue and available evidence.
Contact Us
If you have any questions or need to report an issue, please contact us at [email protected]. We typically respond within 48 hours.