1. What products do you sell?
We currently specialize in handcrafted bead bracelets designed to promote wellness, mindfulness, and personal style.
2. Where do you ship to?
We ship exclusively to addresses in Canada. All orders are first processed at our domestic warehouse before being forwarded to Canada.
3.How long does shipping take?
Once your order is placed, order processing typically takes 1-3 business days. After dispatch, delivery to Canada usually takes 10-25 business days. Please note that shipping times may be delayed due to force majeure events (such as weather conditions) — this term is widely used in international trade, though you may also use “unforeseen circumstances” for simpler phrasing.
4. How can I track my order?
You will receive a tracking number via email once your order has been shipped. You can use it to monitor your shipment at any time.
5. What materials are your bracelets made from?
Our bracelets are made from natural materials such as wood, stone, and high-quality elastic cord. Each piece is carefully selected to ensure durability and aesthetic appeal.
6. Do you accept returns or exchanges?
Due to the nature of our products and for hygiene reasons, we currently do not accept returns or exchanges unless the product arrives damaged. If you have any issues, please contact us within 7 days of receiving your order.
7. How can I contact customer support?
You can reach out to us anytime at [email protected] or through our online chat. We are happy to assist you!
Other questions remain unchanged, with adjustments only made to the shipping timeline and customer service email as mentioned.
8. Do you offer custom or personalized bracelets?
At the moment, we do not offer customization. However, we are working on expanding our options in the near future!